Shipping policy

Customer must provide its Order number email address and all other information as required by dumbellwear.com for all returns. RMAs are valid for twenty (20) calendar days from date of issuance. Customer must allow for in-transit time for Products to be returned to dumbellwear.com, as dumbellwear.com must physically receive Products within the twenty (20) calendar days.

RMAs will be issued for authorized returns under one of the following categories:

Defective OR Damaged Products.

Billing or Shipping discrepancies.

The Order Number should be clearly visible on the address label of the Product packaging when it is returned to dumbellwear.com.

Any issues with your order must be reported over the phone or over the email to our Customer Service Team within 2 working days of receiving the goods in case of defective goods OR Damaged Products. For billing and shipping discrepancies, you must inform us within 48 hours of placing the order.

All returns must first be authorized by a member of our Customer Services Team, at which time you will be supplied with a Order Number which must be used at all times.

Unfortunately, we are unable to offer a refund/exchange/credit for any opened products after 48 Hours or Price Tag is Removed. It is the customer’s responsibility to arrange for the return of relevant products. No shipping charges will be refunded.

Refunds will be issued for the cost of the item only, postage costs will not be refunded. Surcharge will be deducted where applicable.

A Return Material Authorisation (RMA) form should be duly filled and attached to the returned goods.

A photograph of any damaged goods must be received by our Customer Service Team within 48 hours of receiving the shipment. Only then we will be able to provide you Return Material Authorization for damaged goods. Release of Credit OR arrangement of reshipment will be done only once original goods are received back to us.

We must receive the item(s) back within 14 days of Price Tag in an unopened and re-saleable condition

Any orders returned to us because we were supplied insufficient address details are subject to a re-delivery charge as mentioned in our delivery terms.

Nothing in these terms shall affect statutory rights of any consumer.

Product Recall: In-case discrepancy with product quality, dumbellwear.com at its discretion may decide product re-call. Customer is legally responsible to return re-called product to dumbellwear.com. dumbellwear.com, on receipt of goods will offset any outstanding payment and shall refund the excess to the Customer as applicable.

Payment Refund Policy: If customer cancels his/her order before dispatch of the product then full payment will be refunded in to the customer’s account through EBS. And this process takes 7 to 9 days.